AI chatbots for customer service: a practical guide

An AI chatbot can answer customers 24/7 on your site and WhatsApp. Here's what it can really do, and how to build one that helps.

·5 min read
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Customers expect fast answers, at any hour. An AI chatbot can handle the repetitive questions instantly and hand the hard ones to a human, on your website and on WhatsApp.

What an AI chatbot can actually do

  • Answer common questions 24/7 in your customer's language
  • Check order status, pricing and availability
  • Capture leads and route them to your team
  • Hand over to a human when it isn't sure

On WhatsApp, not just the website

In Indonesia most customers already live on WhatsApp. A chatbot on the WhatsApp Business API answers there directly, so people get help where they already are instead of filling in a form.

Answering from your own data (LLM + RAG)

Connected to an LLM and your own content (docs, catalog, FAQs) through retrieval, the bot answers from your real information instead of making things up. That's the difference between a demo and a chatbot you can trust with customers.

We build AI chatbots and LLM features that fit your product, from WhatsApp support bots to assistants that answer from your own data. Tell us your use case and we'll scope it on a short call.

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